FindIt FixIt - Terms and Conditions of business

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FindIt FixIt - Terms & Conditions of Business

Last Updated: January 2025

i. All instructions must be made by email or verbally by the “Instructing Party” and we will confirm by email or online the scope of works, date of appointment and that we understand your acceptance of our fees & terms and conditions of business. 

ii. We attend on the understanding that the Instructing Party believes or suspects there to be a water leak or water ingress (the “leak”) in or around the property. There may be occasions when on attendance it is established that either there is no leak or the cause is from a third party source which we are unable to investigate.  On these occasions our agreed fees in full will still apply. 

iii. Our company policy is to carry out a non-invasive method(s) of leak detection before commencement of invasive methods, such as digging a sub-floor or opening up a wall/ceiling. We do not accept any responsibility for damage to other structures or services - we will ensure that all reasonable mitigation has been taken.  The cost of reinstatement is the responsibility of the Instructing Party. Wherever possible the Instructing Party will be consulted before invasive works are started.

iv. At our sole discretion we will attempt a temporary repair free of any labour charge for the first hour. Any time after the first hour will be charged at £75 per hour or part thereof. The cost of any materials or parts required will be agreed prior to the temporary repair and charged for at cost plus 15% plus VAT. You will be advised before any repair work commences or as soon as practically possible if issues are discovered during the repairs (e.g. degraded or corroded pipework that was not initially obvious on excavation may not be repairable). 

v. Any reinstatement work of the excavated area(s) or drying of the structure of the premises is the full responsibility of the Instructing Party in all respects including but not limited to: finding a competent trades person(s), project management, material cost, labour cost, reinstatement, consequential loss or damage. 

vi. The supply of water and/or heating may be interrupted pending the permanent repair of the leak.

vii. The intention of the works is to confirm that a water leak exists, to trace that leak to as small an area as is reasonably possible and to excavate the structure or ground of the property to expose the leak. In some circumstances it may not be possible, practical or cost effective to excavate and expose the leak (e.g. breaking into a small area of a large floor which may be difficult to reinstate after repair as matching tiles are no longer available). In this case we may offer suggestions as how to best proceed in repairing or circumventing the leak. Our agreed fees are still due in full.

viii. We will use best endeavours when excavating the area to expose the leak to avoid striking or damaging any pipework, cabling, heat matting or other services inlaid in the floor, ground or structure of the building. We cannot accept liability for the consequential cost of repairing such damage.

ix. We cannot accept any liability for any damage or consequential loss or compensation relating to our service or the leakage(s) or the interruption of the water supply and/or other services.

x. We reserve the right to return in the event of the works going into a second or subsequent days which will be chargeable. 

xi. If the works involved exceed our reasonable expectations given the description of the issue(s) as described by the Instructing Party or their agent, we reserve the right to submit a revised cost for the extent of the additional works. Our agreed fees will be due and payable regardless of whether the incremental works are agreed or not.

xii. Cancellation within 2 working days of an agreed appointment will attract the agreed fees. 

xiii. Where the causation is identified and excavation is not practical/possible or moling is required to rectify, i.e. a leak under a property or under an area that is not reasonably accessible, such as a thick concrete pad or amongst other utilities, our originally agreed fees still apply.

xiv. Unless otherwise specified in the agree scope of works the use of Tracer Gas surveying is a supplementary service with an incremental fee that will be invoiced separately and will be due on receipt.

xv. Full payment is required on instruction and an appointment will not be confirmed until full payment is received.  Any other payment terms are by written exception.

xvi. The invoice will be addressed to, issued to & the liability of, the Instructing Party. 

xvii. All charges for the following are in addition to the agreed fee unless otherwise stated: Tracer Gas Survey; Toll and/or Congestion Charge; Parking Charges/Permits; Salts Tests; Asbestos Tests and/or Removal; Disposal of excavated materials; Any other services which do not form part of the above services.